Probably nothing sets a positive tone for your vacation more than an easy, welcoming check-in process. There’s no question that your hosts bear a significant amount of that responsibility. But there are some important things you can do as the guest to make it all work out smoothly and efficiently.
1. Please be sure you are checking in to the correct property. As strange as this may sound, it happens more than you might imagine. In many beach and resort areas properties have similar sounding names. Double check your confirmation letter. Print out a copy and have it with you so that if there’s a question about where you are staying, you will have the information right in front of you.
2. Know when check-in time is and try to understand that sometimes a room can be ready for an early arrival and sometimes it can’t. Our check-in time is 3:00. At Cape Hatteras Motel we try to work with early arrivals as much as possible. If the room you are checking into was not rented the night before, then you usually can go right in. If it was rented, we can try to work with our housekeeping staff to push it up on the cleaning list. In the busy season when we are constantly turning over a large number of rooms, it may not be possible to get you in until check-in time. However, you can always park in the lot, head to the beach, use the pool, or grab a bite to eat next door while you wait.
3. Let us know, if you can, if you will be a late check-in (after business hours which vary from season to season). When you arrive you will find a packet on the office door with information on your room, directions to your room, and any other information you may need at that time. Your door will be unlocked and the keys will be inside your room. There will also be an emergency number if for some reason you have any problems. We ask that you come by the office as soon as possible the following morning to let us know you have arrived, and so that you can fill out the check-in forms.
4. Please try to listen to any information provided by the desk clerk during the check-in process. While everyone is excited to get into their room and attention spans may wane after a long drive, often important information that is time-sensitive may be shared during check-in. Similarly take a moment when you get into your room to read the helpful information sheet provided. We have tried to anticipate most questions our guests have and provide you details which will make your stay even more enjoyable. If you have any questions about anything, don’t hesitate to come back and ask us.
5. If there is anything wrong with your room, let us know right away. Some things are very easy fixes (i.e. something forgotten during housekeeping, a light bulb burns out, etc.) Other issues may require more attention. If you let us know right away we can make arrangements to get it fixed, we can assign you to another room, or make some other adjustment. By you letting us know, not only can we make things right for you, but we can also insure that the room is right for future check-ins.
6. Breathe deeply and let your hard-earned vacation begin!